Merchant of Record
Paddle.com is the Merchant of Record for onemind purchases. Paddle processes payments, applicable taxes, receipts, cancellations, and refunds. Paddle's buyer terms and refund policy apply to every Paddle transaction, together with any mandatory consumer rights in your country.
Canceling a subscription
How you cancel depends on how the subscription was purchased:
- Pro: choose “Manage billing” in onemind Settings to open Paddle's billing portal, use the manage-subscription link in Paddle's emails, or contact Paddle Buyer Support.
- Team member seat subscriptions: a Team administrator can cancel a member's seat subscription, or undo a scheduled cancellation, in onemind Team billing. Members who are not administrators should ask an administrator.
- Team subscriptions purchased for several seats: use the manage-subscription link in Paddle's emails or contact Paddle Buyer Support.
- In every case, the person who completed the Paddle checkout can use Paddle's emails or Paddle Buyer Support. If a payment is past due, cancellation in onemind may be unavailable; use Paddle's emails or Paddle Buyer Support instead.
Cancellation prevents the next renewal and normally takes effect at the end of the current paid billing period. Current self-service plans renew monthly; a subscription purchased under an earlier price renews on the term shown in its Paddle receipts. You can continue using paid features until that date unless a refund or Paddle ends the subscription earlier. onemind shows the change after Paddle confirms it. Removing a member from a Team does not cancel a seat subscription purchased for that member, so cancel the seat first. Free trials do not need to be canceled; they end on their stated date and never charge automatically.
Refund eligibility
Except where required by applicable law, transactions are generally non-refundable. Under Paddle's current policy, Paddle may consider a discretionary full or partial refund request submitted within 14 days of the transaction date; submitting a request does not guarantee approval. Statutory withdrawal rights and rights concerning a product that is faulty, not as described, or not fit for purpose continue to apply. If a refund is issued, access associated with the refunded purchase may end.
Requesting help or a refund
Use the “View receipt” or “Manage subscription” link in your Paddle transaction email, or visit Paddle Buyer Support and choose the relevant order. Include the purchase email, order details, and a short explanation. Paddle determines eligibility and returns approved funds to the original payment method when possible.
Technical or access problems
If onemind is materially unavailable or does not provide the purchased features, report the problem through the private request form and identify it as a billing or access issue, without including passwords or payment-card details. You may also contact Paddle Buyer Support at any time. This policy does not limit rights that cannot be limited under applicable law.
Policy changes
We will publish updates on this page. The policy and mandatory legal protections in effect for a transaction govern that transaction.